Cancellation Policy

1. We reserve a credit card to hold all appointments*.

2. We require 24 hours notice to cancel an appointment*.

3. ALL cancellations within 24 hours or for anyone who does not show up to their appointment, your credit card will be charged 50% of all services booked*.

            *Please Note: Our staff are all highly trained and educated professionals who are paid commission and this career is how they feed their families and pay their bills. We ask that you respect their time and respect them as professionals by giving minimum of 24 hours notice for cancellations, give yourself plenty of time to find parking, and be early rather than late.

Age Restrictions, Pets &
Other Important
Policies

 

  1. Masks Are Required while in all common areas & while receiving all hair services. No Exceptions.

  2. Babies & Children (0-14 y/o) are NOT permitted in TCA & anyone age 14-17 y/o must be accompanied by an adult. Please Note: This is a spa where we try to maintain a quiet and restful atmosphere for all our guests.

  3. No pets or "emotional support animals" are permitted in TCA, unless they are trained services animals with proper paperwork.

  4. Cell Phones, Judgements & discussions about Politics & Religion must be on SILENT MODE at all times.

  5. All phone calls must be made & taken OUTSIDE.

  6. We are not responsible for any lost or stolen items on premises 

  7. We are not responsible for injury or damages to your person or personal belongings 

  8. We reserve the right to refuse services to anyone for any reason 

  9. We reserve the right to raise our prices or change our policies without warning 

  10. We are not responsible for any claims made by any brand or products sold or given at TCA

  11. The beliefs and actions of each stylist and aesthetician are not representative of TCA 

  12. TCA is a SAFE SPACE for ALL HUMANS

 

Here at TCA we work hard to create a relaxing and & luxurious atmosphere where all staff and clients feel respected & safe. We are a Safe Space for all humans. This means we ask all staff and clients respect all humans regardless of your personal beliefs.

This space is safe for all skin tones, abilities, ages, genders & the LGBTQIA+ community.

If this policy is something you are unable to help us uphold, we respectfully as that you make an appointment at another salon and/or spa.

     - The Complexion Apothecary Staff